Terms and conditions


Chapter 1: Introduction

    • 1.1 Purpose of the Agreement: This section outlines the purpose of the agreement between the customer and AURA Marketing, detailing the terms governing the use of AURA Marketing's services.
    • 1.2 Agreement to Terms: By accessing or using any services provided by AURA Marketing, the customer agrees to be bound by these terms and conditions.

  2. Chapter 2: Definitions

    • 2.1 Key Definitions Used in the Agreement: This section defines key terms used throughout the terms and conditions agreement to ensure clarity and understanding for both parties.


  4. Chapter 3: Services Offered By AURA Marketing

    • 3.1 Description of Services: AURA Marketing outlines the services it offers, including marketing, sales, website, and design services, providing a comprehensive overview of the scope of its offerings.
    • 3.2 Service Availability: AURA Marketing specifies the availability of its services, including any limitations or exclusions.

  5. Chapter 4: Orders And Payments

    • 4.1 Placing Orders: AURA Marketing details the process for placing orders for its services, including any necessary requirements or procedures.
    • 4.2 Pricing and Payment Terms: AURA Marketing provides transparency regarding pricing structures and payment terms for its services.
    • 4.3 Payment Methods Accepted: AURA Marketing specifies the accepted payment methods for its services.

  6. Chapter 5: Account Registration With AURA Marketing

    • 5.1 Account Creation: AURA Marketing outlines the process for creating user accounts, including any requirements or restrictions.
    • 5.2 Account Security Measures: AURA Marketing emphasizes the importance of maintaining account security and outlines measures to protect user accounts.
    • 5.3 Account Termination Policy: AURA Marketing specifies the conditions under which user accounts may be terminated or suspended.

  7. Chapter 6: Intellectual Property

    • 6.1 Ownership of Content: AURA Marketing clarifies rights for content created or provided by users in the course of their engagement with AURA Marketing.
    • 6.2 Use of Intellectual Property: AURA Marketing defines permitted and prohibited uses of intellectual property belonging to the company or its clients.
    • 6.3 Copyright and Trademarks: AURA Marketing provides information on copyright and trademark policies, including procedures for addressing infringement.

  8.    Chapter 7: User Responsibilities 

    • 7.1 Acceptable Use Policy: AURA Marketing establishes guidelines for acceptable use of its services, including prohibited activities.
    • 7.2 Prohibited Activities: AURA Marketing lists activities that are strictly prohibited when using its services.
    • 7.3 Compliance with Laws and Regulations: AURA Marketing requires users to comply with all applicable laws and regulations while using its services.

    • Chapter 8: Privacy Policy 
    • 8.1 Collection of Personal Information: AURA Marketing details its policies regarding the collection and use of personal information, ensuring compliance with privacy laws.
    • 8.2 Use of Personal Information: AURA Marketing specifies how it uses the personal information collected from users, ensuring transparency and user consent.
    • 8.3 Data Security Measures: AURA Marketing outlines the security measures in place to protect users' personal information from unauthorized access or disclosure.

  2. Chapter 9: Confidentiality 

    • 9.1 Confidential Information: AURA Marketing defines what constitutes confidential information and establishes obligations to maintain confidentiality.
    • 9.2 Non-Disclosure Agreement: AURA Marketing may require users to enter into a non-disclosure agreement to protect sensitive information shared during the course of their engagement.

  3. Chapter 10: Dispute Resolution

    • 10.1 Arbitration Clause: AURA Marketing outlines the process for resolving disputes through arbitration, providing an alternative to traditional litigation.
    • 10.2 Mediation Process: AURA Marketing may offer mediation as a means of resolving disputes between parties.
    • 10.3 Jurisdiction and Governing Law: AURA Marketing specifies the jurisdiction and governing law that applies to disputes arising under the agreement.

  4. Chapter 11: Limitation Of Liability

    • 11.1 Disclaimer of Warranties: AURA Marketing disclaims any warranties, express or implied, regarding the services provided.
    • 11.2 Limitation of Liability: AURA Marketing limits its liability for any damages arising from the use of its services.
    • 11.3 Indemnification: AURA Marketing may require users to indemnify and hold the company harmless from any claims or liabilities arising from their use of the services.

  5. Chapter 12: Termination Of Services

    • 12.1 Termination by User: AURA Marketing outlines the process for users to terminate their engagement with the company and any associated consequences.

  6. Chapter 13: Modification Of Term

    • 13.1 Right to Modify Terms: AURA Marketing reserves the right to modify the terms and conditions of the agreement, with notice provided to users.
    • 13.2 Notification of Changes: AURA Marketing will notify users of any changes to the terms and conditions, allowing them to review and accept the updated terms.

  7. Chapter 14: Third Party Links And Services

    • 14.1 Third-Party Links: AURA Marketing may provide links to third-party websites or services, with separate terms and conditions that users should review.
    • 14.2 Third-Party Services: AURA Marketing may offer third-party services as part of its offerings, with terms and conditions specific to those services.

  1. Chapter 15: Compliance And Regulations

    • 15.1 Compliance with Laws: AURA Marketing requires users to comply with all applicable laws and regulations while using its services.
    • 15.2 Anti-Spam Policy: AURA Marketing enforces an anti-spam policy to prevent the misuse of its services for sending unsolicited communications.
    • 15.3 Accessibility Compliance: AURA Marketing ensures its services comply with accessibility standards to accommodate users with disabilities.

  2. Chapter 16: User Content

    • 16.1 User-Generated Content: AURA Marketing outlines its policies regarding user-generated content, including rights, responsibilities, and restrictions.
    • 16.2 Content Moderation: AURA Marketing may moderate user-generated content to ensure compliance with its policies and standards.
    • 16.3 Content Removal: AURA Marketing reserves the right to remove any user-generated content that violates its policies or legal requirements.

  3. Chapter 17: Product And Service Guarantees 

    • 17.1 Product Guarantees: AURA Marketing may offer guarantees or warranties for its products, with terms and conditions outlined in separate agreements.
    • 17.2 Service Guarantees: AURA Marketing may offer guarantees for its services, ensuring a certain level of quality or performance.

  4. Chapter 18: Shipping And Delivery

    • 18.1 Shipping Policy: AURA Marketing outlines its shipping policies, including delivery times, shipping methods, and associated fees.
    • 18.2 Delivery Times: AURA Marketing provides estimated delivery times for its products or services, subject to factors beyond its control.

  5. Chapter 19: Returns And Refunds

    • 19.1 Return Policy: AURA Marketing details its return policy, including eligibility criteria, return process, and any associated fees.
    • 19.2 Refund Process: AURA Marketing outlines its refund process, including timelines and conditions for issuing refunds to customers.

  6. Chapter 20: Products And Services Descriptions

    • 20.1 Product Descriptions: AURA Marketing provides detailed descriptions of its products, including specifications, features, and pricing.
    • 20.2 Service Descriptions: AURA Marketing describes its services, including scope, deliverables, and pricing, to help customers make informed decisions.

  7. Chapter 21: Warranty Information

    • 21.1 Warranty Coverage: AURA Marketing outlines any warranties or guarantees offered for its products or services, including coverage and duration.
    • 21.2 Warranty Claims: AURA Marketing provides information on how customers can make warranty claims for defective products or unsatisfactory services.

  8. Chapter 22: Limitations For Damages

    • 22.1 Limitation of Damages: AURA Marketing limits its liability for any damages arising from the use of its products or services, subject to applicable laws.
    • 22.2 Exclusion of Consequential Damages: AURA Marketing excludes liability for any consequential or indirect damages, to the extent permitted by law.

    1. Chapter 23: Force Majeure 

      • 23.1 Events of Force Majeure: AURA Marketing is not liable for any failure or delay in performance due to force majeure events beyond its control.
      • 23.2 Impacts on Services: AURA Marketing will notify customers of any force majeure events that affect the delivery or availability of its products or services.

    2. Chapter 24: Insurance Coverage

      • 24.1 Insurance Requirements: AURA Marketing may carry insurance coverage for certain risks associated with its products or services, as required by law or industry standards.
      • 24.2 Claims Process: AURA Marketing provides information on how customers can file insurance claims for damages or losses related to its products or services.

    3. Chapter 25: Safety And Security

      • 25.1 User Safety Measures: AURA Marketing outlines safety measures and guidelines for users to follow while using its products or services.
      • 25.2 Data Security Protocols: AURA Marketing implements data security protocols to protect customer information and ensure confidentiality.

    4. Chapter 26: Age Restrictions

      • 26.1 Age Requirement for Users: AURA Marketing may impose age restrictions on certain products or services, requiring users to be of a minimum age to access or purchase.
      • 26.2 Parental Consent: AURA Marketing may require parental consent for users under a certain age to access or use its products or services.

    5. Chapter 27: Environmental Commitment 

      • 27.1 Environmental Commitment: AURA Marketing outlines its commitment to environmental sustainability and responsible business practices.
      • 27.2 Eco-Friendly Practices: AURA Marketing may adopt eco-friendly practices in its operations, product design, and manufacturing processes to reduce its environmental footprint.

    6. Chapter 28: Accessibility Policy 

      • 28.1 Accessibility Statement: AURA Marketing ensures its products and services are accessible to users with disabilities, in compliance with accessibility standards.
      • 28.2 Accommodations for Disabilities: AURA Marketing may provide accommodations or assistive technologies to ensure equal access for users with disabilities.

    7. Chapter 29: Health And Safety Policy

      • 29.1 Health and Safety Standards: AURA Marketing adheres to health and safety standards to ensure the well-being of its customers and employees.
      • 29.2 Customer Safety Guidelines: AURA Marketing may provide safety guidelines or instructions for using its products or services to minimize risks and accidents.

    8. Chapter 30: Professional Conduct

      • 30.1 Professional Ethics: AURA Marketing expects its employees and representatives to adhere to high standards of professional ethics and conduct in their interactions with customers.
      • 30.2 Code of Conduct: AURA Marketing may establish a code of conduct for employees and representatives to maintain integrity, honesty, and professionalism in all business activities.

      1. Chapter 31: Client Responsibilities

        • 31.1 Client Cooperation: AURA Marketing outlines the responsibilities of clients in providing necessary information, feedback, and cooperation for the successful delivery of services.
        • 31.2 Timely Communication: AURA Marketing expects clients to maintain timely communication and respond promptly to requests or inquiries related to services.

      2. Chapter 32: Contractual Agreements

        • 32.1 Contract Formation: AURA Marketing describes the process of contract formation, including offer, acceptance, and consideration, when engaging in services.
        • 32.2 Terms of Contractual Agreements: AURA Marketing specifies the terms and conditions of contractual agreements, including duration, termination clauses, and payment terms.

      3. Chapter 33: Feedback And Reviews

        • 33.1 Feedback Policy: AURA Marketing encourages customers to provide feedback on its products or services to improve quality and customer satisfaction.
        • 33.2 Review Guidelines: AURA Marketing sets guidelines for customers when posting reviews or testimonials, ensuring accuracy, fairness, and compliance with applicable laws.

      4. Chapter 34: Data Protection And GDPR

        • 34.1 GDPR Compliance: AURA Marketing ensures compliance with the General Data Protection Regulation (GDPR) and other data protection laws when handling customer data.
        • 34.2 Data Protection Measures: AURA Marketing implements data protection measures, such as encryption and secure storage, to safeguard customer information from unauthorized access or disclosure.

      5. Chapter 35: International Shipping And Compliance

        • 35.1 International Shipping Policies: AURA Marketing provides information on its international shipping policies, including shipping rates, delivery times, and customs clearance procedures.
        • 35.2 Customs and Duties: AURA Marketing informs customers about potential customs duties, taxes, and import regulations when shipping products internationally, and their responsibility for paying such fees.

      6. Chapter 36: Quality Assurance

        • 36.1 Quality Control Standards: AURA Marketing maintains quality control standards to ensure the reliability, performance, and safety of its products or services.
        • 36.2 Product Testing: AURA Marketing conducts product testing and quality assurance checks to meet industry standards and customer expectations for product quality and reliability.

      7. Chapter 37: Service Level Agreements

        • 37.1 Service Level Standards: AURA Marketing defines service level standards and performance metrics to measure the quality and reliability of its services.
        • 37.2 SLA Monitoring and Reporting: AURA Marketing monitors and reports on its service level agreements, providing transparency and accountability to customers regarding service performance and uptime.

      8. Chapter 38: Maintenance Agreements 

        • 38.1 Maintenance Services: AURA Marketing offers maintenance and support services to ensure the ongoing functionality and performance of its products or services.
        • 38.2 Technical Support: AURA Marketing provides technical support to customers, including troubleshooting, problem resolution, and assistance with product or service usage.

      9. Chapter 39: Training And Education

        • 39.1 Training Programs: AURA Marketing may offer training programs or resources to educate customers on product or service usage, best practices, and optimization.
        • 39.2 Educational Resources: AURA Marketing provides educational resources, such as tutorials, guides, and documentation, to help customers maximize the value of its products or services.

      10. Chapter 40: Confidentiality And Non-Disclosure 

        • 40.1 Confidentiality Obligations: AURA Marketing imposes confidentiality obligations on employees and representatives to protect sensitive information and trade secrets.
        • 40.2 Non-Disclosure Agreements: AURA Marketing may require customers to sign non-disclosure agreements to protect confidential information shared during the course of business relationships.

      11. Chapter 41: Miscellaneous 

        • 41.1 Severability Clause: AURA Marketing includes a severability clause, stating that if any provision of the terms and conditions is found invalid or unenforceable, the remaining provisions will remain in effect.
        • 41.2 Entire Agreement Clause: AURA Marketing includes an entire agreement clause, indicating that the terms and conditions constitute the entire agreement between the parties and supersede any prior agreements or understandings.

Privacy Policy

Chapter 1: Introduction

1.1 Purpose of the Privacy Policy

The purpose of our privacy policy is to outline our dedication to protecting user privacy. It clarifies how we collect, use, and safeguard personal information.


1.2 Scope and Application

This policy applies to all users of our services and governs the handling of information across our platforms and services, ensuring consistency and transparency.


1.3 Definitions

We provide clear definitions of key terms used throughout the policy to ensure a common understanding and facilitate comprehension.


Chapter 2: Information We Collect

2.1 Personal Information

We enumerate the types of personally identifiable information collected during interactions with our services, including name, contact details, and payment information.


2.2 Non-Personal Information

We detail the collection of non-identifiable data such as device information and website usage patterns, which aids in service improvement and analytics without identifying individuals.


2.3 Cookies and Tracking Technologies

We explain the use of cookies and tracking tools, specifying their purpose in enhancing user experience and providing options for users to manage their preferences.


Chapter 3: How We Use Your Information

3.1 Providing Services

We clarify the necessity of personal information for service delivery, ensuring seamless user experience and effective service provision.


3.2 Marketing and Promotions

We disclose the use of information for marketing and promotional communications, providing opt-out options for users who prefer not to receive such communications.


3.3 Personalization and Customization

We explain how user data is utilized to enhance and personalize their experience, ensuring relevant and tailored interactions.


3.4 Legal and Compliance Purposes

We specify instances where data may be processed to meet legal obligations, ensuring compliance with applicable laws and regulations.


Chapter 4: Information Sharing And Disclosure


4.1 Third-Party Service Providers

We define conditions under which information may be shared with external service providers to facilitate service delivery and enhance user experience.


4.2 Legal Requirements

We detail situations where data may be disclosed in compliance with legal obligations, such as responding to legal requests or protecting our rights.


4.3 Business Transfers

We address data transfer protocols during mergers, acquisitions, or other business transitions, ensuring continuity of service and safeguarding user data.


4.4 Aggregate and De-Identified Information

We outline the use of aggregated or de-identified data for analytics and reporting, protecting user privacy while providing valuable insights.



Chapter 5: Your Choices And Controls

5.1 Opt-Out Options

We inform users of their right to opt-out of certain data processing activities, empowering them to control their privacy preferences.


5.2 Account Information

We guide users on managing and updating their account information, ensuring accuracy and relevance of personal data.


5.3 Cookies and Tracking Technologies

We provide information on controlling cookies and tracking preferences, allowing users to customize their browsing experience.



Chapter 6: Data Security

6.1 Security Measures

We detail security protocols implemented to protect user data, including encryption, access controls, and regular security audits.


6.2 Data Retention

We specify the duration for which data is retained and the criteria for retention, ensuring compliance with legal and regulatory requirements.


6.3 International Data Transfers

We explain how international data transfers are handled and safeguards in place to protect data privacy during such transfers.


Chapter 7: Children's Privacy


7.1 Age Limitation

We set age restrictions for service use to comply with legal requirements and protect the privacy of children.


7.2 Parental Consent

We describe procedures for obtaining parental consent for the collection of data from minors, ensuring compliance with relevant regulations.


Chapter 8: Updates To This Policy

8.1 Notification of Changes

We commit to notifying users of any material changes to the privacy policy, ensuring transparency and awareness of policy updates.


8.2 Review of Policy

We encourage users to periodically review the policy for updates, empowering them to stay informed about their privacy rights and obligations.


Chapter 9: Contact Us

9.1 Contact Information

We provide contact details for privacy-related inquiries, ensuring accessibility and responsiveness to user concerns.


9.2 Data Protection Officer

We designate a point of contact for data protection matters, facilitating communication and resolution of privacy-related issues.


Chapter 10: Additional Information


10.1 New Zealand Privacy Act Compliance

We affirm adherence to the New Zealand Privacy Act, ensuring compliance with local privacy regulations.


10.2 International Privacy Laws Compliance

We address compliance with other relevant international privacy laws, ensuring global adherence to privacy standards.


10.3 Data Subject Rights

We outline the rights of data subjects and procedures for exercising those rights, empowering users to control their personal data.

Copyright Policy

Chapter 1: Introduction

1.1 Purpose of the Copyright Policy

This policy outlines our approach to copyright protection and usage rights for all content displayed on our website.

1.2 Scope and Application Applicable to all users accessing our website, this policy governs the use and distribution of copyrighted material.

1.3 Definitions Defines key terms related to copyright, ensuring clarity and understanding throughout the policy.

Chapter 2: Ownership Of Content

2.1 Original Content We affirm our ownership of all original content created and published on our website, including text, graphics, images, videos, and audio.

2.2 Third-Party Content Acknowledges third-party content used on our website with proper permissions or licenses, specifying usage rights and attributions.

2.3 User-Generated Content Defines the ownership and usage rights of content submitted by users, outlining permissions and responsibilities.

Chapter 3: Copyright Protection

3.1 Copyright Laws Compliance with copyright laws of all countries, including New Zealand, ensuring proper protection of intellectual property rights.

3.2 Copyright Notice Display of copyright notices on our website, asserting ownership and warning against unauthorized use of content.

3.3 Digital Millennium Copyright Act (DMCA) Compliance Procedures for handling copyright infringement claims in accordance with the DMCA, including takedown requests and counter-notifications.

Chapter 4: Usage Rights And Permissions 

4.1 Limited License Granting users a limited, non-exclusive license to access and use content on our website for personal or non-commercial purposes.

4.2 Commercial Use Prohibiting unauthorized commercial use of copyrighted material without explicit permission or licensing agreements.

4.3 Reproduction and Distribution Restrictions on reproduction, distribution, or modification of copyrighted content without prior consent.

Chapter 5: Attribution And Credit

5.1 Proper Attribution Requirements for proper attribution when using or referencing our copyrighted material, including author names, titles, and source URLs.

5.2 Removal of Attribution Prohibition against removing or altering copyright notices, watermarks, or attribution credits from our content.

Chapter 6: Licensing And Permissions 

6.1 Licensing Options Offering licensing options for commercial use of our copyrighted material, specifying terms, fees, and usage restrictions.

6.2 Permissions for Reuse Providing guidelines and procedures for requesting permissions to reuse or republish our copyrighted content.

Chapter 7: Enforcements And Remedies 

7.1 Copyright Enforcement Outlining our enforcement actions against copyright infringement, including legal remedies and penalties.

7.2 Dispute Resolution Procedures for resolving copyright disputes and addressing infringement claims through negotiation, mediation, or legal channels.

Chapter 8: Updates To This Policy

8.1 Notification of Changes Commitment to notifying users of any updates or changes to the copyright policy, ensuring transparency and awareness.

8.2 Review of Policy Encouraging users to review the policy periodically for updates and revisions.

Chapter 9: Additional Information

9.1 New Zealand Copyright Laws Compliance Affirming compliance with New Zealand copyright laws and regulations, including the Copyright Act 1994.

192 International Copyright Laws Compliance Addressing compliance with other relevant international copyright laws and treaties, ensuring global adherence to copyright standards.